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During the Covid pandemic consumers and firms have been subjected to disruptions in the supply of products and services. Aldi Supermarkets is an example of a company that had to deal with product shortages and other customer service related challenges during the pandemic. This affected its market share and relationship with customers.
Your task:
Assume you have been hired by Aldi as a consultant and your task is to:
Question 1
Apply the 3I Design Thinking model to develop strategies for Aldi to regain lost market share and poor customer confidence caused by disruptions associated with Covid . Clearly identify the nature of problems that have caused the loss of market share and poor customer confidence.
Question 2
How can empathy influence the strategies that you have recommended?