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5.1 The Study
The study was exploratory in nature with survey method being used to complete
the study.
5.2 Sampling Design
5.21 Population: Population included all the customers of Hotels who are using
different services of hotels in Gwalior region.
5.22 Sampling Element: Individual customers of hotels were the sampling element.
5.23 Sampling Technique: Non-Probability purposive sampling technique was
used to select the sample.
5.24 Sample Size: Sample size was 100 Respondents