1. The study has been done by taking only a sample of 100 respondents therefore
it is suggested to take bigger sample size in order to obtain more accurate results.
2. The study has been done in Gwalior region only so it is suggested to take larger
area or other region so that more appropriate results can be obtained
3. The study resulted in the fact that customer satisfaction and service quality has
significant impact on behavioral intention similarly effect of customer satisfaction
and service quality can be evaluated on other variables.
4. The research on impact of customer satisfaction and service quality and its impact
on behavioral intention can also be conducted in other sectors.
5. The study resulted in the fact that there are some other factors also other than
customer satisfaction and service quality that have impact on behavioral intention.
So similar kind of study can be done to evaluate the impact other variables on
behavioral intention