Use link below for diagram
According to Gibbons (2017), designing a service requires the provider to identify the touchpoints that create a customer’s journey — or rather the “experience of the user.” One tool managers use to understand the customer journey is a service blueprint (nngroup.com). (Links to an external site.)
Consider a service experience in your work environment or a personal experience you may have had with a service provider. Using the service blueprint diagram displayed in the service blueprint article, map out the customer journey for the service you identified.
I WILL NEED IT IN A CHART( service blueprint diagram) I HAVE THE link
https://www.nngroup.com/articles/service-blueprints-definition/